Frequently Asked Questions
Some of your questions answered here
We get a lot of questions about our course. You can get any answers.
To ensure the correct size, refer to our size chart available on each product page. This chart provides measurements to assist you in choosing the most appropriate size for your baby or yourself.
If the size you ordered doesn't fit, you can exchange the item within 7 days of receipt. Please ensure the product is unused, undamaged, and in its original packaging for an exchange.
We offer Next Day Delivery for Dhaka Metropolitan Area, 48 Hours Delivery for Dhaka Sub Urban Area, and 3-5 Days Delivery for the whole of Bangladesh. Same Day Delivery is available only in Dhaka Metropolitan City. Please note that delivery times may vary based on unforeseen circumstances or holidays.
Currently, our available delivery options are Next Day Delivery for Dhaka Metropolitan Area, 48 Hours Delivery for Dhaka Sub Urban Area, and 3-5 Days Delivery for the whole of Bangladesh. We do not offer expedited delivery beyond these options.
Yes, orders eligible for same-day delivery in Dhaka Metropolitan City need to be placed before 11 A.M to ensure processing and delivery on the same day.
No, delivery charges are primarily determined by the delivery area and service selected. The size of your order does not impact the delivery charges.
Yes, once your order is processed, you'll receive a tracking number via email or SMS. You can use this number to track your order on our website or through our courier partners' websites.
While we strive to ensure timely deliveries, sometimes delays can occur due to unforeseen circumstances. If your order is delayed significantly, please reach out to our customer service team for assistance.
Our delivery services operate on business days. However, specific courier partners might have different policies for weekend or holiday deliveries. Please check with our customer service for further information.
Once an order is confirmed, changing the delivery address may not be possible. Please contact us immediately after placing your order if you need to change the delivery address.
We accept various payment methods, including credit/debit cards, mobile banking, and cash on delivery (COD) for select areas. Please check during checkout for available payment options in your area.
We offer a hassle-free 7-day return and exchange policy. Please ensure the product is unused, undamaged, and in its original packaging for a successful return or exchange. However, damaged or exchanged products are not eligible for return.
Simply contact our customer service within 7 days of receiving the item to request a return or exchange. Provide details such as your order number and reason for return. Our team will guide you through the process.
Currently, we only ship within Bangladesh. We do not offer international shipping.
You can reach our customer service team via email at ebakshokids@gmail.com, by phone at 09606757478, +880 1679 757478 or through our website's Contact Us page. Our team is available during business hours to assist you with any queries or concerns.
Delivery charges vary based on the delivery area and service selected. Please refer to our delivery options during checkout for specific charges applicable to your order.
Once an order is confirmed, modifications or cancellations may not be possible. Please contact us immediately after placing your order if you need to make any changes.
If a product is out of stock, it will be indicated on the product page. You can also reach out to our customer service team for further assistance regarding product availability.