1. Eligibility

  • We accept returns within 7 days of the delivery date for eligible items.
  • Damaged or exchanged products are not applicable for return.

2. Conditions for Exchange/Return

  • Products must be unused, undamaged, and in their original packaging.
  • Return shipping charges may apply unless the return is due to a mistake on our end.

3. Process

  • Contact our customer service within 7 days of receiving the item for exchange or return authorization.
  • Provide necessary details and evidence (if applicable) for the request.
    Once approved, follow the provided instructions for returning the item.

4. Refunds and Credits

  • Refunds will be processed within a specified timeframe upon receiving and verifying the returned item.
  • In the case of exchanges, the replacement item will be sent following the return’s approval and verification.

5. Exceptions

  • Damaged or exchanged products are not eligible for return.
  • Return shipping charges may not be covered for certain returns.

6. Contact Information

  • For any inquiries regarding delivery, exchanges, or returns, please reach out to our customer service team at Phone: 09606757478 Mobile: +880 1679 757478 Email: ebakshokids@gmail.com